his Privacy Policy describes how newvisionwellness.org (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your Personal Information and Protected Health Information (PHI) when you visit our website, contact us, submit forms, or engage with our mental health and addiction treatment services.

We are committed to protecting your privacy and maintaining the confidentiality of your health information in accordance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA) and 42 CFR Part 2 (for substance use disorder records).

1. Information We Collect

We collect information to provide high-quality, confidential care, improve our services, and comply with legal obligations.

1.1. Device and Usage Information

• Examples: IP address, browser type, device information, pages visited, referral sources, and interaction data.

• Purpose: To ensure the Site functions properly, analyze usage, and improve user experience.

• Source: Collected automatically via cookies, log files, pixels, and similar technologies.

• Sharing: With analytics providers (e.g., Google Analytics).

1.2. Contact and Inquiry Information

• Examples: Name, email address, phone number, and message details submitted through contact forms, intake inquiries, or admissions requests.

• Purpose: To respond to your inquiries, schedule consultations, verify insurance, and provide information about our programs (IOP, PHP, outpatient, telehealth, etc.).

• Source: Provided directly by you.

1.3. Health and Treatment-Related Information

• Examples: Details shared in intake forms, pre-assessments, telehealth sessions, or communications regarding mental health, substance use, medical history, or treatment needs.

• Purpose: To deliver personalized care, coordinate treatment, process insurance claims (where applicable), and support your recovery journey.

• Source: Provided directly by you or your authorized representatives.

This information is treated as Protected Health Information (PHI) and is subject to strict confidentiality protections.

2. How We Use Your Information

We use your information to:

• Provide mental health, addiction treatment, and wellness services.

• Communicate with you about appointments, treatment plans, and resources.

• Process insurance verification and billing (when applicable).

• Improve our website, programs, and patient experience.

• Comply with legal and regulatory requirements.

• Send important updates or educational materials (only with your consent where required).

We do not sell your personal information or PHI.

3. Sharing Your Information

We share information only as permitted or required by law:

• With our treatment team, contracted providers, and business associates (e.g., telehealth platforms, billing services, labs) under HIPAA Business Associate Agreements.

• For insurance verification, claims processing, and care coordination.

• To comply with subpoenas, court orders, or legal requirements (with appropriate safeguards).

• In cases of imminent harm, abuse reporting, or public health/safety emergencies as allowed by law.

• With your explicit written authorization for other purposes.

Special Protections for Substance Use Disorder Records: Under 42 CFR Part 2, your SUD treatment records have additional federal protections. Disclosures generally require your specific consent.

We do not engage in behavioral advertising or share data for marketing purposes with third parties beyond what is necessary for our services.

4. Cookies and Tracking

We use essential cookies to enable Site functionality (forms, navigation, security). We may also use analytics cookies to understand visitor trends and improve the Site.

You can manage cookies through your browser settings. Note that disabling certain cookies may affect functionality. We honor “Do Not Track” signals where feasible but do not alter practices based on inconsistent industry standards.

For more on Google Analytics: Google Privacy Policy. Opt-out: Google Analytics Opt-out.

5. Data Retention

We retain your information as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements. Medical records are kept in accordance with state and federal requirements (typically 7+ years). You may request deletion where permitted by law.

6. Your Rights

You have the right to:

• Access, inspect, and receive a copy of your PHI.

• Request corrections to inaccurate information.

• Request restrictions on certain uses/disclosures (subject to limitations).

• Request an accounting of disclosures.

• Request confidential communications.

• Revoke authorizations (with limitations).

• File a complaint with us or the U.S. Department of Health and Human Services Office for Civil Rights.

For substance use records, additional rights apply under 42 CFR Part 2.

To exercise these rights, contact us using the details below.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will post the revised version on this page with an updated effective date. Continued use of the Site after changes constitutes acceptance.

9. Contact Us

For questions about this Privacy Policy, your information, or to exercise your rights:

New Vision Wellness: 18425 Burbank Blvd, Suite 609
Tarzana, CA 91356

Phone: (888) 838-0108
Hours: Open daily until 8:00 PM

Email: privacy@newvisionwellness.org (or use the contact form on our website)

You may also contact your state’s health department or the Office for Civil Rights: hhs.gov/ocr.